Who we are
FIXORA Mobile Auto Service ("FIXORA Mobile Auto Service", "we") provides mobile automotive services in Dubai. This policy explains how we handle the personal data we collect through this website, by phone, on WhatsApp and through our customer mobile app and our field technician app (FIXORA Field).
Information we collect
- Contact details: name, mobile number, email address and your preferred contact method.
- Vehicle details: make, model, year, VIN / chassis number, mileage and plate number.
- Service details: the requested service, a description of the issue, photos you upload, your location, address and preferred date and time.
- Technical data: IP address and basic device information, used for security and spam prevention.
- Analytics data: if analytics is enabled and you accept cookies, usage data collected by tools such as Google Analytics or Meta Pixel.
How we use it
- To review, confirm and carry out your service request.
- To contact you about your booking using your preferred method.
- To prepare findings, estimates and service records for your vehicle.
- To keep the website secure and prevent misuse.
- To understand how the website is used and improve our services (with your consent where required).
Customer mobile app
When you use our customer app we process, in addition to the details above:
- Account details: your name, mobile number and email address. You can sign in with a password, Sign in with Apple or Google; from Apple or Google we receive only your name and email address (which may be Apple's private relay address).
- Contact confirmation: we send one-time codes to your mobile number (WhatsApp) and email address to confirm they are yours.
- Location: if you allow it, your device location is used once to place the booking pin and fill in the area and address. We do not track your location in the background.
- Saved cars and places: details you choose to save so you can book faster.
- Push notifications: if you allow them, a device token is stored so we can notify you about your bookings. You can turn them off at any time in the app or in your phone settings.
We do not use this data for advertising and we do not track you across other apps or websites.
Field technician app (FIXORA Field)
FIXORA Field is for our company's technicians only and requires sign-in. When it is used, we process:
- The technician's precise location — including while the app runs in the background or the screen is locked — but only while the technician has an active job, so we can show you the vehicle approaching on the live tracking map. Location tracking stops automatically when the technician signs out or has no active job, and we do not keep a continuous location trail of the technician.
- Camera and photos: the technician takes before/after photos of your vehicle to attach to your inspection report.
- Sign-in data: the email address and account details needed to authenticate the technician.
We do not sell location data or photos, and we do not use them to track you across other apps or companies; we use them solely to run the service you requested.
Sharing
We do not sell your personal data. We share it only when needed to deliver the service — for example with a partner workshop when a job cannot be completed on-site, with parts suppliers, or with the IT providers that host this website — or when the law requires it.
Retention
We keep booking records for as long as needed to provide the service, answer warranty or follow-up questions and meet legal and accounting obligations. Photos and notes are deleted when they are no longer needed. When you delete your account, your personal data is erased (see below) and we keep only anonymous booking and invoice records, which we must retain for accounting and tax purposes.
Your rights
You can delete your account yourself at any time in the customer app: Settings → Delete my account. This erases your name, mobile number, email, saved cars and places, and push tokens, and cancels any booking that has not started. You can also ask to access, correct or delete your personal data, or withdraw your consent to being contacted, by writing to info@fixoraauto.ae or calling 056 203 4434. We will respond within a reasonable time in line with the applicable data protection laws.
Cookies
This website uses essential cookies to work properly (for example your language choice and form security). Analytics and advertising cookies are used only when enabled and, where we ask for it, after you accept them. You can change your choice at any time from "Cookie settings" at the bottom of the page.
Contact
FIXORA Mobile Auto Service · Dubai · info@fixoraauto.ae · 056 203 4434